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“Any sufficiently advanced technology is indistinguishable from magic” – Arthur C Clarke.

This blog has always argued that content creators need to broaden their skills. They should know a little bit about design and a little bit about the code underlying what they create.

Employers agree. A quick survey of current web editor job advertisements shows that they are demanding:

  • “Sound understanding of HTML and HTML editing, including basic CSS”
  • “Basic knowledge of HTML coding”
  • “competence in HTML and other web mark-up languages, Photoshop and CSS”

But with the adoption of increasingly complex methods for presenting content, that idea needs qualification.

It’s now clear that the latest generation of languages like CSS3 and HTML5 are putting coding skills beyond the reach of many web editors. Presentation is now looking a little like magic. Add javascript frameworks, the need for responsive web design, the fragmentation of browser standards and a host of other changes, and you have to ask whether it’s worth an editor spending the time to learn what the job descriptions above are asking for.

If you’re a web editor whose primary skill is researching, writing, summarising, proofing or whatever, developing a “basic knowledge of HTML coding” will eat into the time you should spend on perfecting your writing, proofing, etc, and in any case looks increasingly pointless when the technology is marching ahead so fast.

Of course, you can’t buck the market. This isn’t advice for web editors to ignore what employers say they want, but for them (and employers) simply to question their priorities.

Groupon has been described as a number of things – coupon merchant, advertising business, the missing bit of Google, and Ponzi scheme.

It’s also a publisher, with a content strategy that can be summarised as follows:

  1. Recruit a great many experienced writers and pay them well. They have around 1,000 writers, and are hiring furiously around the world. US salaries are 37k a year, and many writers are refugees from journalism.
  2. Devise a style guide to ensure that each offer has a quirky description, frequently touching on invented historical anecdotes, zombies or animals.
  3. Profit.

Of course, Groupon hasn’t yet achieved step three but it may only be a matter of time.

If you’re not familiar with Groupon, it’s a platform advertising special offers from local businesses. It contacts small businesses to persuade them to set up a significant discount on its goods and services then uses email, mobile, Twitter, FaceBook and its website to advertise them for a limited amount of time. It works because it effectively delivers attention and the promise of a large number of customers in a short time – a bit like an advert in a newspaper for a huge one-day sale in a local department store.

And there is the now famous Groupon voice, which appears to break all the rules of writing sales copy.

To put it bluntly, they don’t really sell. One aspiring candidate was told that “even hinting that the item on offer was in some way good was too “sales-y””

Groupon writers should avoid “positing our deal as the obvious solution to the reader’s imaginary problems”.

And they shouldn’t make “repetitive use of the imperative. The reader doesn’t want to be told what to do.” I think numerous marketers would disagree with that last assertion.

Instead of salesy copy, they describe the offers in a madcap fashion. Groupon’s style guide recommends using “Absurd images. Sweeping, dramatic nonsense, hypothetical worlds, fake proverbs, fake history and illogical comparisons.”

And those lists of three, without which a Groupon offer would seem naked.

When Yoga was first discovered it wasn’t taken seriously because the best practitioners were holistic hounds, contemplative crows, and flexible fish…

If foam noodles can be found floating on the surface of almost every pool, think how many perfectly salted meatballs must be at the bottom of the ocean. Start discovering the sea’s sunken treats with today’s Groupon…

And so on. Will it last? “Whimsy, like black lace underwear, is all right in its place” according to Rexroth, so perhaps whimsy has found its place in Groupon. “Nothing odd will do long” said Johnson, so perhaps it hasn’t.

When they applied themselves to longform advertising copy back in the day, they really went to town.

Below is just a sample of a billboard seen in Salisbury. The full glory needs to be seen in the whole browser (slightly touched up to remove flash flare).

Longform copywriting

Good writers need to be conscious readers.

Whatever you’re reading, you need to stand next to yourself and repeatedly ask “hey… what effect is this text having on you? Is it slightly ambiguous, and therefore confusing you? Is it anticipating your questions, and answering them delightfully at the moment they crop up? Is it working on your imagination? Is it hand-waving the data away?”

Conscious reading takes a bit of practice.

The prospect of becoming a conscious reader can sound appalling. It conjures up an image of the left hemisphere of the brain standing over the right, sighing and tutting and perpetually interrupting.

But it’s a vital part of being a good writer. And it’s not as bad as it sounds.

It’s analytical and it makes you highly critical, so it’s an early warning system that will tell you to abandon a text if it carries no meaning or sets off on a long rambling lie.

It’s a workout for your bull-detector.

It lets another writer make the mistakes before you do.

It teaches you to become a good writer.

It’s not complex. Most texts are designed to distract you from asking the question “so what?”. Writers will deny this, but then they’re usually not conscious writers so they’re probably unaware of their own deceptions.

When your first question is “so what?”, you’ve become a conscious reader.

Traditional advertising may be dying, but telling people about your stuff isn’t going anywhere.

Soluto gave me a good reminder of this on Monday. It’s a little application that makes your computer boot up more quickly, while building a base of user knowledge about what’s slowing it down. Oh alright… while using the wisdom of the crowd and the power of networks, if you like that sort of jargon.

It’s simple, it works, and they’ve been winning awards and a good deal of chatter on social media.

In fact, it was their copywriter who pushed me into trying it. Continue reading »

Inquisitive copywriters

Useful, interesting, trustworthy and persuasive content doesn’t happen if you don’t know your audience.

Knowing the audience means asking clients for quite a lot of information. Sometimes a great deal of information.

For any given project, we might ask for web metrics data, mailing list subscriber information, marketing research they’ve done, product information, or the background to their marketing strategy. Continue reading »

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